Returns & Cancellations

A. Custom Products

Custom-made products are not returnable or refundable unless:

• The item arrives damaged
• We made an error in production (incorrect size, design, or finish)

B. Cancellation Policy

• Orders canceled within 24 hours are fully refundable
• After 24 hours, a cancellation may not be possible due to custom manufacturing schedules
• Credit card processing fees (3%) are non-refundable if payment was made by card
• If shop drawings completed and later the order is cancelled, 150 dollars will be charged back before issuing a refund