Terms & Conditions
LA Precast Mantels is committed to providing exceptional and personalized service to our customers. Each fireplace is handcrafted, custom-made to order, and carefully inspected before shipment to ensure it meets the highest standards of quality. These Terms & Conditions outline our policies regarding product guarantees, customer service, orders, shipping, returns, warranties, and liability.
Product Guarantee
LA Precast Mantels guarantees that each fireplace mantel is crafted to the highest standards of quality and workmanship, and strictly in accordance with the confirmed specifications and details of the order.
Customer Support
Our team is ready to assist you with any questions or issues related to your order, delivery, or product care. Customer satisfaction is a top priority at LA Precast Mantels.
Pre-Sale Acknowledgement
Before placing an order, customers must acknowledge and agree to the following:
- All LA Precast Mantels fireplaces are handcrafted and made to the customer’s individual sizes and requirements. For this reason, such items cannot be returned or cancelled once production has begun.
- Delivery is curbside only.
- Customers are required to inspect the product at the time of delivery.
This ensures transparency and prevents misunderstandings.
Cancellations & Returns
Because our fireplaces are handcrafted and made to custom specifications, all sales are final. We cannot accept returns unless the product arrives broken, damaged, or defective.
In the event of shipping damage, the customer must inspect the shipment at the time of delivery. Any visible damage must be noted on the Freight Bill of Lading before signing, and the shipment should be refused. If damage is discovered after delivery, the customer must notify us immediately and provide supporting photographs. The original packaging must be preserved so that the product can be inspected or returned. Claims submitted later may not be eligible for replacement.
If your product arrives broken, damaged, or defective, you are entitled to receive a full refund of the purchase price or, at your choice, a replacement at no additional cost. All costs of return shipping and replacement will be covered by LA Precast Mantels.
Cancellations are only possible before production begins. If your order is still pending, you may request a cancellation by contacting our office directly. Once an order has been approved and entered into production, it cannot be cancelled or modified.
Shipping Claims
All damages must be reported immediately at the time of delivery. Customers are required to inspect the shipment in the presence of the delivery driver, note any visible damage on the Bill of Lading, and contact us at once.
Freight Shipments
Large and fragile products are delivered curbside only. The driver is not required to move the item inside. Customers must inspect the shipment at delivery and sign for it in the presence of the driver.
Warranty
LA Precast Mantels provides a limited lifetime warranty on all fireplaces. This warranty covers defects in materials or workmanship occurring under normal use. It does not cover damage caused by misuse, accidents, alterations, or improper installation. In the event of a valid warranty claim, LA Precast Mantels will repair or replace the product at no cost to the customer.
Liability
LA Precast Mantels is not responsible for damage caused by improper installation, misuse, or handling of our products by third parties. If installation is carried out by LA Precast Mantels’ own installers, we accept responsibility for damages directly caused by our work. LA Precast Mantels is not liable for delays to construction or projects resulting from damage during shipment. Responsibility for shipping damage lies with the carrier; however, we will assist customers in filing claims and arranging replacements.
Website Errors
We make every effort to ensure that the information on our website is accurate and up to date. However, errors may occur in pricing, descriptions, or product details. In such cases, LA Precast Mantels reserves the right to correct errors, update information, or cancel an order if it was placed based on incorrect details.
Communication & Sales Tax
All official communication regarding orders, returns, or warranty claims must be made directly with LA Precast Mantels by phone or email. If you have a question or issue, please contact us directly by phone or email — not through social media.
Sales tax will be applied to orders as required by law. Customers who qualify for tax-exempt purchases must provide a valid resale or exemption certificate before placing an order. Tax exemption cannot be applied retroactively after payment has been completed.